Shipping & Returns

Shipping

Destinations: [TBD — list of countries/regions Rayhope ships to]

Processing time: Orders are typically processed within [TBD] business days of payment confirmation.

Estimated delivery times:

• [TBD — Domestic]: [TBD] business days
• [TBD — International]: [TBD] business days

Shipping costs: [TBD — shipping rates or free shipping threshold]

Tracking: A tracking number will be provided by email once your order has been dispatched.

Large/industrial orders: Freight and logistics arrangements for bulk, industrial, or project-scale orders are handled case by case. Please contact our sales team for a shipping quote.

Returns & Exchanges

Consumer products: If you are not satisfied with your purchase, you may request a return within [TBD — e.g. 14 or 30] days of receipt, provided the product is unused, in its original packaging, and accompanied by proof of purchase.

How to initiate a return: Contact us at our contact page with your order number and reason for return. We will provide return instructions within 2 business days.

Refunds: Approved refunds will be processed to the original payment method within [TBD] business days of receiving the returned item.

Non-returnable items: Custom-manufactured products, OEM/ODM orders, and items marked as final sale are not eligible for return unless defective.

Defective or damaged items: If your item arrives defective or damaged, please contact us within 5 days of receipt with photos. We will arrange a replacement or refund at no cost to you.

This policy applies to direct consumer purchases. B2B and wholesale orders are governed by the terms agreed in your purchase order or contract.